Martin Penney has 15 years experience in retail and order management
Martin Penney has joined KM Packaging as a customer operations specialist.
Penney has extensive experience in customer service and operations management, having spent 15 years working in retail and order management. He has successfully led teams and managed complex logistics in previous roles, KM highlighted.
His background includes a decade as a store manager, responsible for hitting key performance indicators and managing costs, and most recently, as an order management officer in the financial technology payments sector.
In his new role at KM Packaging, Penney will manage the customer journey from the time an order is placed until it reaches its destination. He will oversee international shipping logistics, manage stock levels, and ensure that KM’s customers’ needs are anticipated and met efficiently.
He said: “I am a member of the team that gets the product to the customer and aims to exceed their expectations. I look forward to growing professionally and embracing the challenges of this role.”
Penney added that he is particularly passionate about incorporating AI and automation into the company’s systems and processes, which he believes will enhance efficiency and allow colleagues to focus even more on customer-centric tasks.
