Defra has had to apologise again this week for continued difficulties with its PEACH computer system for importers, and has admitted that it cannot give a full assurance that there will be no further problems.

Chris Chant, chief information officer at Defra, said in a written statement on Monday: “Let me again apologise for the issues you will have been experiencing with PEACH. We believe that we have now isolated the area of the infrastructure that was causing the problems, and have put in a fix to resolve it in the short term.

“IBM…is now reviewing the root cause of that issue in order to put in place long-term fixes which will provide the stability of service you need,” he added.

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