David Potts 2

Potts: We are all retailers

Morrisons’ new chief executive David Potts has asked head office staff to help out on shop floor over Easter as part of a new ‘Team Work’ initiative.

Potts, who started at Morrisons on Monday (16 March), said he would be working in a store during the Easter week, in order to “listen hard” and respond to the views of customers and staff, the Yorkshire Post has reported.

‘Team Work’ is part of a wider “listening initiative”, where customers and staff have been invited to tell Morrisons what they like about the grocer, and where it could improve.

Potts said: “I want to listen hard and respond to the views of as many customers and staff as I can. I strongly believe that we are all retailers and we can learn how to serve our customers better when we are working in our stores or when we do our own shopping.”

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