Sainsbury's has revealed that its online grocery sales are now exceeding 165,000 per week, which the UK retailer says is translating into an annual turnover of over £750m (€895m), placing it second in the UK market.
According to the group, the 20 per cent year-on-year rise in orders per week makes Sainsbury's the fastest-growing online grocery business, and has been 'driven by industry leading customer service'.
In addition, a new study on online customer service commissioned by Sainsbury's and carried out by Ipsos Mori found that the retailer led the industry in key service measures such as quality, delivery slot availability, customer service, order speed and contact centre staff.
'Thousands of new customers are choosing Sainsburys.co.uk each week because of it's simple to use and, like our stores, people are assured of the service they'll receive,' said John Rudoe, director of online at the retailer. 'We're proud of our successes so far, but it doesn't stop here, we've got ambitious growth targets which we'll reach by continuing to deliver the best possible experience for our loyal and new customers.'
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